Frequently Asked Questions
How long before my item ships?
Each and every piece in my shop is handcrafted by myself, Abby B. All items for sale in my shop are completed and ready to be shipped. Custom orders take anywhere from a few days to several weeks to create. Each Hobbit Sized plush takes 3-5+ hours to create; each Standard Sized plush takes 5-10++ hours to create.
What shipping service do you use? How long will my shipped item take to arrive?
I currently use Royal Mail for my shipping needs. Items within the UK should arrive within two days. Items shipped to the US can take 1-7 weeks (though usually 1-2 weeks).
I don't like my item. Can I return it? Will I get a full refund?
I want you to be happy with your purchase. For items bought from my standard stock in my shop, I will offer a refund of the product after you have mailed the product back to me. Item must be returned and received within 30 days. If there are any damages, those will be deducted and the remaining amount will be refunded to your account. I cannot offer a refund or reimbursement for any shipping costs.
For custom orders, I can refund your full amount IF I have not begun work on your order. After work has begun on your order, I can offer a 25% refund. After your order has been completed, no refund will be given. I do send photos for approval before shipment.
Please use the "contact me" form to let me know so I can work with you!
You've mentioned custom orders a couple times now. How do I get one?
Good question! I'll be taking custom orders again soon. Be sure to check back for updates! If you aren't already, be sure you're following my Facebook page to stay up-to-date. fb.com/DrowsyAurora